Blogrige

Upset delivery man moving a refrigerator looking at the customer holding the phone that says customer service call ended.

It's That Customer Thing Again.....Cool Comfort

November 30, 2021

The Purchase It all began with buying a second refrigerator to place in our garage. With supply chain shortages, I thought we were really lucky when we found one that was exactly what we wanted at a

Happy Thanksgiving from the Baldrige Performance Excellence Program showing white pumpkins with candles and orange leaves.

Happy Thanksgiving 2021

November 23, 2021

The Baldrige Program wishes you and your loved ones a relaxing, peaceful Thanksgiving holiday. We also wish to express deep gratitude to the many dedicated volunteers who have given their time and

Photo of Board of Overseer Raymond Floyd.

Focus on the Baldrige Board of Overseers: Raymond Floyd

November 16, 2021

Dawn Bailey

Board of Overseers Blog Series Like other federal programs, the Baldrige Performance Excellence Program® is overseen by an advisory committee whose members are appointed by a cabinet member of the

Department of Veterans Affairs - Cooperative Studies Program Clinical Research Pharmacy Coordinating Center blog photo of women doing research in a lab.

Learn How One Role-Model Organization Inspires Its Team to “Ride for the Brand” while Serving America’s Veterans

November 9, 2021

Michelle Peña

The Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Center (the Center)—a 2009 Baldrige Award recipient—is a federal government organization that supports

Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit.

Agile May Be Fragile; Resilience Is the Goal

November 2, 2021

Harry Hertz “The Baldrige Cheermudgeon”

The Baldrige Excellence Framework has a set of 11 foundational beliefs and behaviors (core values) that underpin its systems approach to achieving organizational high performance. One of those core