About ICPEN

Welcome to the website of the International Consumer Protection and Enforcement Network (ICPEN) – an organization composed of consumer protection authorities from over 50 countries, whose aim is to:

  • Protect consumers’ economic interests around the world,
  • Share information about cross-border commercial activities that may affect consumer welfare,
  • Encourage global cooperation among law enforcement agencies.

For consumers

For consumers Find out how to shop online wisely, avoid scams, where to seek consumer assistance abroad and what ICPEN does for you.

For consumer experts

For consumer experts Find out more about ICPEN, what we do and how you can join in our work. Check out our resources and learn more about consumer protection worldwide.

News

  • The Netherlands - Consumers are reimbursed for 'free' samples after ACM intervention

    Consumers that filed complaints because they had to pay for a ‘free’ sample, will get their money back. RCM Cosmetics (RCMC) promised this to the Netherlands Authority for Consumers and Markets (ACM) after ACM had launched an investigation.

  • Australia - Court finds Nurofen made misleading Specific Pain claims

    In proceedings commenced by the Australian Competition and Consumer Commission, the Federal Court has found that Reckitt Benckiser (Australia) Pty Ltd (Reckitt Benckiser) engaged in misleading conduct in contravention of the Australian Consumer Law by representing that its Nurofen Specific Pain products were each formulated to treat a specific type of pain, when the products are identical.
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You can also check the news from our members and partners directly from their national websites.
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