Support
Get the help you need to successfully architect, develop and deploy your Docker solution.
Docker Support
Technical experts are standing by to answer your questions, solve questions and issue patches and updates to keep your Docker environment secure and up to date. Docker offers commercial support subscription for selected product releases with a variety of support plans to align to your application SLA’s.
Common Questions
What is commercial support?
Commercial support subscription refers to "Supported Software" meaning the Docker or third party software identified on the Order Form as software for which Docker or its authorized resellers agree to provide Subscription Services to Customer. Read the Subscription Services terms.
How do I purchase support?
Support for Docker products are included as part of the Docker Subscription bundles. They are not available to be purchased separately. Check out our pricing page to learn more. You can also contact sales at contact sales
Can I mix and match support?
Yes but you will need to keep the Docker components with different subscription tiers on separate infrastructure.
Commercial Support Service Levels
|
Email Support |
Business Day Support |
Business Critical Support |
|
|
Hours |
n/a |
6am - 6pm Mon-Fri |
24 x 7 x 365 for P1 |
|
|
Y |
Y |
Y |
|
Phone |
Y |
Y |
|
|
Support Portal |
Y |
Y |
Y |
|
Max # contacts |
1 |
4 |
8 |
|
Response Times P1 P2 P3 |
best effort |
2 business hours (email) 4 business hours 12 business hours |
2 business hours (phone) 4 business hours 12 business hours |
|
Availability |
To access the customer support portal go to support.docker.com
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