Here are some common problems and how to fix them.

return_to discovery failure

This is so common there is a specific page for this problem.

Login verification recovery

If login verification is enabled and you have lost the device that generates the verification code, you can recover your account either by using recovery codes (if you have saved them) or by manually editing the user file.

Recovery by recovery codes

See the Login verification section for instructions on how to use recovery codes.

Recovery by editing the user file

  1. You will need to edit your user file stored on the server. Open the identity file and add the otp section as follows:
otp: 
    recovery: true

  1. You will now be able to log into SimpleID without the verification code.

  2. Go to the Dashboard and click the Disable button to disable login verification.

  3. Remember to remove the lines you have added in the identity file.